Return Policy

Eligibility:
  • Only items purchased directly from Mountain Maryland Trading Post are eligible for return.
  • Items must be unused, in their original condition, and with all tags and packaging intact.
  • Certain items, such as perishable goods or personalized items, may not be eligible for return. Please refer to our product listings for specific details.
Timeframe:
  • Customers have 45 days from the date of purchase to initiate a return.
  • After 45 days, unfortunately, we cannot accept returns.
Return Process:
  • To initiate a return, customers must contact our customer support team at returns@mtnmdtradingpost.com to request a return authorization.
  • Once the return is approved, customers will receive further instructions, including the return address.
  • Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
Refunds:
  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • If approved, we will process the refund within 7 business days.
  • The refund will be issued in the original form of payment unless otherwise requested by the customer.
Exchanges:
  • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
Exceptions:
  • The following items are non-returnable:
    • Perishable goods
    • Personalized or custom-made items
    • Gift cards
Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and upon receipt, we will arrange a replacement or issue a refund.
Final Sale Items:
  • Items marked as "Final Sale" or "Non-Returnable" are not eligible for return or refund.
Changes to the Return Policy:
  • We reserve the right to modify or update our return policy at any time. Any changes will be communicated to customers via our website or other appropriate channels.